Installation Training and Certification

Please click here to view and print the instructions (below) in Adobe Acrobat PDF format concerning a network error or SQL server error.

CAUTION: While you are logged onto the test, your Internet Service Provider (ISP) may inadvertently disconnect you from the test without your knowledge or network congestion may prevent your test scores from being transmitted to the certification test database. If this occurs and you pass the test, your test scores will not be transferred to the certification test database and you will not receive your Starband certification number. If this happens, you may receive one the following message or error:

• Your test scores will be displayed and a Congratulations screen appears but the text will indicate Generating Certification Code or Transmitting Data or something similar, or
• Your test scores will be displayed and a Congratulations screen appears but your receive an ODBC error message or SQL error message.

ATTENTION: If one of the above events occurs, follow these procedures or you will not get credit for passing the test! Do not close your browser window until all the following has been accomplished.

1. While the screen is still displayed, press the Print Screen key located on your keyboard. Although it appears nothing has happened, the screen with your test scores has been saved to your computer's clipboard. Do not attempt to print the document at this point-it will not print!
2. With your browser still open and your test scores displayed, open a new MS Word Document/Notepad or some other imaging program to perform a screen capture.
3. Once the Word document or imaging program has been opened, you can either right click on your mouse and select Paste, or go to the Edit function, select Paste, and the screen capture of your test scores will be displayed on the Word document or imaging program.
4. Save this document and send it as an e-mail attachment to: certmgmt@starband.com
5. Once the document is saved, you can then use your normal print function. You may want to retain this document for future reference or until you receive your certification number from Starband. If you do not have e-mail capability, fax it to Certification Manager at 770.795.2020.
6. Your test results will be manually inputted into the certification test database and your Starband certification number will be e-mailed back to you. Allow 24-48 hours for processing.