Who can I contact for installation and technical support?
How do I access the Point Satellite Dish tool to calculate the Azimuth,
Elevation, and Skew values?
What can I do if my certification number and/or passcode does not
work in the automated commissioning system?
What is a StarBand Field Services Bulletin (FSB) and Maintenance
Where can I locate the FSBs and MBs?
Can I obtain the parameters to configure the Model 360 satellite
modem before I arrive at the member's site?
I'm having difficulty in acquiring the satellite signal and obtaining
Rx lock…what can I do?
Will the LEDs on the Model 360 Satellite Modem help to confirm Rx
lock on the proper satellite?
In CVACS, if I choose menu option 3, Get Confirmation Number, will
it allow me to generate another Continuous Wave (CW) to better align
What needs to be accomplished after the VSAT has meet alignment
criteria and a confirmation number has been generated?
Where do I get the Signal-to-Noise Ratio (SNR) required to finish
commissioning a site and after I obtained the confirmation number?
5/01/2001 Updated 10/5/2001
When do I need to install a line amplifier for RG-6 IFL cable runs?
What is polarization and what are the cross-pol and co-pol limits?
What are the acceptable readings for co-pol and cross-pol?
What are some antenna alignment and peaking tips and techniques?
5/01/2001 Updated 1/07/2002
Where can I order some of the necessary supplies and tools for a
What type of the Interfacility Link (IFL) coax cable should I use
when installing a StarBand system?
How do I test the LNB to find out if it's defective?
What can I do to increase the signal quality (signal-to-noise ratio)
to the modem as measured by Mission Control?
What is the CVACS menu structure with its Interactive Voice Responses
(IVR) and decision matrix?
How can I determine which satellite will be used for my installation?
What are the specific procedures for OCONUS (outside Continental
Is there a Quick Reference Guide and Checklist available for installing
the StarBand VSAT system?
What are the Site Parameters obtained from CVACS?
What is the Antenna Mount Selection Flow Chart?