What can I do if my certification number and/or passcode does not work in the automated commissioning system?

Installation

3. What can I do if my certification number and/or passcode does not work in the automated commissioning system?

Occasionally, the short tones transmitted by a cellular or mobile phone will cause an invalid response from the CVACS. Whenever possible, use a hard-wired connection and/or carry 50'-100' of phone cord as a contingency when installing a StarBand system. Additionally, if your passcode was changed after the CVACS database was updated, your new or original passcode may have not been transferred to the CVACS database. When updating or creating your passcode, please allow a minimum of 24 hours for activation. If you receive an invalid certification number/passcode response from the CVACS, please call StarBand technical support at 1-888-424-4121 for assitance.